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Team Leader – Direct Sales Jobs

3 weeks ago   Jobs Offers   Nairobi   81 views

0.0 star

Location: Nairobi

Job Description/RequirementsHFC Limited, the banking and property financesubsidiary of HF Group has an exciting opportunity in our RetailDivision. We are seeking for a talented, dynamic, self-driven andresults oriented individual who is committed to performance, excellenceand participating in our growth strategy.Team Leader – Direct SalesReporting To: Sales Manager, Direct SalesOverall Job PurposeThe Team Leader – Direct Sales will beresponsible for growing the Retail Sales portfolio, balance sheet, andeffective management of sales staff in order to manage cost and maximizeprofitability.Principle AccountabilitiesDrive Regional set targets through customer growth and retentionacross all lines; deposits, lending, Cards, Agent banking and NFI.Deposit mobilization.Plan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based selling.Develop and refine Regional sales toolkits, client materials and training to reflect the various target proposition.Performance Management- Run daily, weekly and monthly reviews withthe sales staff to ensure the Teams are constantly engaged and ahead oftargets.Cost management and Revenue Generation.Drive cheap deposits to reduce on the cost of funds.People management.Implement effective HR standards and strategies, manage successionplan, and retain key talent, constant discipline in performancemanagementMotivate, Coach and Energize the Branches staff positively to deliver the best resultsEngage the team in constant Training to address training needs, implement training road maps to ensure an engaged TeamImplement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principlesEnsure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practicesEnsure the team comply with all applicable money launderingprevention procedures and, in particular, report any suspicious activityto the Unit Money Laundering Prevention OfficerTracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.Manage the sales staff by providing ongoing individual coaching andtraining to assure ensure achievement of sales goals, member retentionand deepening member relationships.Continuous review & appraisal of sales staff performance and immediate corrective action.Ensure sales staff are motivated for maximum productivityCultivate a team culture that enhances support for each other to ensure overall productivity.Arrange, conduct or recommend appropriate training for branch staffto enable them carry out their duties effectively & efficiently.Ensure discipline and adherence to staff code of ethics by sales staff.Ensure planned leave schedule & execution for branch salesstaff.Implement processes to prevent mis-selling, misrepresentation,fraud and adherence to customer data confidentiality principlesEnsure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practicesEnsure the team comply with all applicable money launderingprevention procedures and, in particular, report any suspicious activityto the Unit Money Laundering Prevention OfficerTracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are metMinimum Qualifications, Knowledge and ExperienceA Bachelor’s degree.Minimum of 3 years’ experience in sales management within the Banking Industry.Demonstrate knowledge of banking operations.Key Competencies and SkillsComputer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.General knowledge in banking processes.Excellent written and oral communication skills.Excellent interpersonal skills with the ability to effectively workwith individuals and groups at all organization levels; ability to workindependently and as part of a team.Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.Ability to take initiative and prioritize tasks; goodtime-management, organization, problem-prevention and problem-solvingskills.Basic analytical ability with active listening skills.Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.Ability to maintain confidentiality of sensitive information.Willingness to adapt to changing business needs and deadlines.Application Deadline12th July,2021


 
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