Job Description/RequirementsAbout the roleWe have an open position for RegionalAirport Services Manager - East Africa based in Nairobi - Kenya. Therole is responsible for ensuring that Airport and other airportoperations falling under jurisdictions run smoothly, cost effectivelyand aligned with the safety and security requirement. You will ensure toprovide customers with Qatar Airways 5-star service promise. You willmanage stations performance within your portfolio and ensure thatservice consistency is adhered based on set KPIs and targets. You willmanage the Airport Manager performance and will liaise closely withSenior Management.Specific accountabilities for the role includes• Implementing Ground Services strategy at a grass roots level.• Accountable for stations overall Operational requirements includingSafety & Security, Business and Contingency plans and Emergency andAccident response.• Ensuring that overall airport operations meet QR’s standard, policiesand procedures whilst satisfying local and international standards andconforming to aviation regulatory requirements.• Responsible for all areas of Airport operations.• Ensuring that QR staff, service providers and handling agencies alwaysprovide highest level of service to both customers and colleagueswhilst delivering QR’s product and services at a 5-star level.• Managing the services and day-to-day operations within the respective Lounges.• Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.• Managing the station’s budget and operating costs.• Enhancing and protecting revenue without compromising customer’s satisfaction, safety and security.• Optimizing the work force at stations level to minimize cost and ensure adequate coverage.• Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.• Establishing the department or teams objectives and priorities to align with and support business objectives.Be part of an extraordinary storyYour skills. Your imagination. Yourambition. Here, there are no boundaries to your potential and the impactyou can make. You’ll find infinite opportunities to grow and work onthe biggest, most rewarding challenges that will build your skills andexperience. You have the chance to be a part of our future, and buildthe life you want while being part of an international community.Our best is here and still to come. Tous, impossible is only a challenge. Join us as we dare to achieve what’snever been done before.Together, everything is possibleQualificationsAbout youTo be successful in this role, you must have the following qualifications and skills.• Relevant College or University qualification to minimum Bachelor’s degree• Minimum 7years of job-related experience• Experience within an airline, customer service environment or GHA operations environment• Experience as an Airport Manager with a major airline.• Extensive overall knowledge of all areas and the airline/ airport operation• Work experience in a multi-cultural environment.• Leadership/ Management skillsAbout Qatar Airways GroupOur story started with four aircraft.Today, we deliver excellence across 12 different businesses comingtogether as one. We’ve grown fast, broken records and set trends thatothers follow. We don’t slow down by the fear of failure. Instead, wedare to achieve what’s never been done before.So whether you’re creating a unique experience for our customers orinnovating behind the scenes, every person contributes to our proudstory. A story of spectacular growth and determination. Now is the timeto bring your best ideas and passion to a place where your ambition willknow no boundaries, and be part of a truly global community.How to applyIf you have what it takes to be part ofour 5-star team, please take the first step and apply now by uploadingyour CV and completing the online application.
1 month ago Jobs Offers Nairobi 80 views
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