Job Description/RequirementsOur client is a modern and fast-growing online ride hailing company based in theMiddle East and Africaaimed at providing an on-demand taxi service across major cities and towns.With awide range of optionsto choose from, vehicle types to drivers nearby. They are your one app solution to all your transportation needs.Users can book a ride with just a click on their mobile phone using the app.They are looking for aHead of Operations & Marketing Managerto oversee daily activities across functions such as supply and demand.You will be responsible for designing policies, overseeing daily company operations, and implementing solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.Ultimately, you’ll ensure operations run smoothly and that people are productive.QUALIFICATIONS● Proven experience as Head of Operations, Operations Director, or similar leadership role● Excellent organizational and multitasking skills● Familiarity with all business functions including HR, ﬁnance, Operations, and IT● Excellent Social Media and Digital Marketing skills● Proven track record of creating and implementing strategies● Excellent MS Oﬃce skills - Word, Excel, PowerPoint● Good with numbers and ﬁnancial planning● Outstanding communication and negotiation skills● Excellent organizational and leadership ability● Excellent time-management skills, ability to think creatively and strategically, exceptional problem-solving skills, and ability to stay calm under stress and uncertainty inspiring the same to juniors● Analytical mind & problem-solving aptitude● Must be highly proﬁcient in Ms Word, PowerPoint, and Ms Excel, which will be necessary for the creation of visually and verbally engaging reports andpresentations● Demonstrate high proﬁciency in Google AdWords, Google Analytics, LinkedIn ads, WordPress, Twitter ads, and Facebook ads as well as being proﬁcient working with tools such as Salesforce, Adobe Campaign etc● Demonstrate proﬁciency in oﬄine marketing channels and programs and also in budget management/ﬁnancial analysis● BSc/BA in Business, or relevant experienceRESPONSIBILITIES● Formulate business strategy with the management & executive team● Design policies that align with overall strategy● Implement eﬃcient processes and standards● Coordinate customer service operations and ﬁnd ways to ensure customer retention● Prepare regular reports and recommendations on marketing programs, campaigns, and strategies directed to management team and relevant stakeholders, and external partners.● Must be able to tailor even the most technical and complex messages in simple, clear, understandable, and convincing terms.● Ensure compliance with local and international laws (e.g., data protection)● Oversee the implementation of technology solutions throughout the organization● Manage contracts and relations with customers, partners, and other stakeholders● Evaluate risk and lead quality assurance efforts● Oversee expenses and budgeting to help the organization optimize costs and beneﬁts● Mentor and motivate teams to achieve productivity and engagement● Report on operational performance and suggest improvements● Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.● Make important policy, planning, and strategy decisions.● Develop, implement, and review operational policies and procedures.● Promote a company culture that encourages top performance and high morale.● Work with the board of directors to align the business to the company’s values and mission, and plan for short and long-term goals.● Identify and address problems and opportunities for the company.● Build alliances and partnerships with other organizations.● Support worker communication with the management team● Manage multiple projects simultaneously and meet deadlines, be self motivated and inspire juniors to be the same● Work comfortably in a fast-paced environment and within group settings
3 weeks ago Jobs Offers Nairobi 83 views
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