Job Description/RequirementsBackground:NRC launched its first HR Shared Service Centre (the Centre) forglobal recruitment and international contract managment in November 2020in Nairobi. By establishing the Centre, NRC aims at driving efficiencyand quality of recruitment in support of all its offices and operationsin more than 30 countries. The Centre covers a large functional scopecomprising of five main areas: Attract, Search, Recruit, Vet andContract, with the plan to expand into other HR areas. It is led by theHead of the Centre and consist of a team of expert recruiters and HRcoordinators.The Centre is governed by a cross-functional and cross-level steeringcommittee. The day-to-day management of the Head of the Centre isdelegated to the Global HR Director.The position of Head of the Centre plays a lead role in stabilizingand developing the unit. As part of a new operating model for NRC, theCentre aims to establish globally standardized high quality services,securing economies of scale by concentration of skills and resources, aswell as supporting equal accessibility to all parts of theorganisation. The service is provided based on a cost recovery modelwith clear service level agreements. The focus of the Centre is therecruitment of top management and leaders, humanitarian specialists andadvisory positions for country offices, regional offices, representativeoffices, globally mobile staff, and head office. These may be onnational or international contracts. In addition, the Centre overseesinternational contracts administration and employment records.Our Ideal Candidate:NRC isactively seekingan experienced and enthusiastic senior manager that will be leading NRC’s work in the Global Recruitment Centre.They are a highly experienced recruitment professional withat least 5 years’experience recruiting within an international context. They will bring an excellent understanding of uniquechallenges facing international recruitmentand proven success facilitating international hiring.They will have useful experience withstart-up and change managementof a similar type of shared service HR centre as well as current knowledge oflatest trends and technologies related to talent acquisition and management and employer branding.We are particularly looking for ananalytical thinkerwith a genuine motivation to provide thehighest quality HR servicesto NRC’s global stakeholders.They will have the ability to handle high-pressure environments, canbuild trust and empower others, and work collaboratively andproductively with stakeholders. Having a good sense of humour is, also,always a useful asset as isquick availability to join the team in Nairobi.Role and Responsibilities:The Head of the Centre is managing the overall operational excellenceof the Centre, assuring the quality in the daily activities of theCentre’s staff, proper alignment of the staff, ensuring quick resolutionof escalations and collaboration with Steering Committee and Global HRDirector. Ensuring quality through regularly reviewing performanceoutcomes against SLA’s and KPIs, thus identifying trends and areas ofopportunity or requiring facilitation of quality improvementinitiatives. They will be responsible for:Responsible for developing the overall strategy and action planfor the Centre in line with overall HR strategic direction, includingchange management and monitoring of executionConception and execution of the Centre approach in the organisationResponsible for further development and continuous improvement ofthe Centre and its processes (e.g. embedding lessons learnt in processimprovements and organizational adjustments where necessary, involvingthe main stakeholders on regional level to gain input on improvementpotentials, giving input towards stakeholders in order for them toimprove their processes that involve services provided by the Centre)Work with the Global HR Director, Global Recruitment Process Owner,Global and Regional HR Teams to contribute to developing the globalrecruitment strategy and continuously develop the recruitment functionin NRCExecution of strategic recruitment tasks (e.g. set up and execute onrecruiting and employer branding strategy or establishing partnershipsand alliances with schools/universities/external global talent pools,etc.)Oversee the process of international contract management, includinginternational employment records and support in international payrolladministrationDevelop and lead a high functioning team with a focus on operational discipline and enhancing the client experienceBudget responsibilities for the CentreEstablishing and cultivating strong relationships with (internal) clients and key stakeholders.Maintaining and ensuring the implementation of Service LevelAgreements; setting standards for quality and ensuring theimplementation of operational activities in accordance with standardprocedures and guidelinesWorking closely with stakeholders and the recruitment team tomonitor service level metrics to ensure that quality service targets areachievedPreparing and conducting regular Steering Committee meetings,reporting on risks, key performance indicators and proposed correctiveaction or new approachesAdditional Information:We welcome applications from all qualified international and Kenyannational candidates. Candidates are encouraged to apply early, asapplications may be screened prior to the vacancy deadline.Starting Date: As soon as possible for this key positionReports to: Director of Global HRSupervision of: Team of Recruiters and HR CoordinatorsDuty station: NairobiTravel:10% - 15%Duration:24 months renewable
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