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Cargo Sales and Customer Service Executive Jobs

1 month ago   Jobs Offers   Nairobi   44 views

0.0 star

Location: Nairobi

Job Description/RequirementsJob Purpose:Reporting to the Cargo and Passenger Operations Manager, the ideal candidate will be required to promote Kenya Airways Cargo to ensure that cargo capacities and revenue is maximized; while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo.Key Accountabilities/ ResponsibilitiesAchieve set revenue targets for the region through long term commitments (BSAs) and retaining and expanding the clientele portfolio.Create awareness of all Kenya Airways services and products in the area to expand airlines influence in the market & generate future sales.Monitor and control cargo sales budget to ensure achievement of the set targets.Identify and recommend GSAs to ensure the growth and expansion of airline network and revenue generation.Evaluate market trends to identify new opportunities and possible threats through market intelligence and competitor activities information.Ensure timely & accurate invoicing data to protect revenues.Develop, maintain & enforce cargo procedures.Provide inputs for competitive pricing in the AOS that will ensure high revenue generation and achievement of targets.Assess cargo sales performance to ensure optimal planning for future capacity.Work with Skyteam partner airlines to achieve cargo synergies and additional revenue generation.Knowledge, Skills and ExperienceBachelors’ degree in a relevant field.Minimum of 5 years’ experience in the aviation industry with 3 years in Supervisory level working within the sales environment.Knowledge of pricing & inventory managementStrong interpersonal skills.Advance practical knowledge of Microsoft Office package with bias on Excel & working with databases.Analytical skills on sales performance.Excellent communication skills.Desired Behavioral CompetenciesDecision making ability & independenceStrategic thinking & influencingBusiness acumen & analytical thinkingLeadership qualitiesCommunication skillsResult orientation & pro-activityEfficiency & effectivenessReliability & responsibilityHigh IntegrityIf you meet the above requirements, please submit your application letter and a detailed curriculum vitae quoting the position in the subject of your email torecruitment@kenya-airways.comby Thursday10th June 2021.Only short-listed candidates will be contacted.Kenya Airways is an equal opportunity employer.

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